Shipping policy

Thank you for shopping at Koi Co Shop! The following is our shipping policy where you can find answers to questions you have about shipping times and rates.

Domestic Shipping Policy

Order processing time

All orders are processed within 3 business days Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

 

Shipping rates & delivery estimates

We offer different rates for shipping domestically. Rates may vary due to the courier service as well as the shipping option of the estimated delivery time.

Shipping confirmation and order tracking

 

You will receive a shipping confirmation email once you order has shipped containing your tracking number. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Koi Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

Koi Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the Shipping Company to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipping Costs for orders outside the U.S. are calculated at checkout.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.